Case Study

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Date: June 2015
Location: United Kingdom
Fleet Size: 116
Industries: Emergency Services
Benefits: Efficiency | Safety

North Wales Fire and Rescue Service

"Overall, the benefits far outweigh the investment costs." - Dave Bond, Head of Fleet & Engineering


With its team of over 1,000 staff members, North Wales Fire and Rescue Service helps to protect an estimated population of 678,461 people over an area of 2,400 square miles as well as hundreds of thousands of tourists and visitors to North Wales every year.

A forward-thinking blue light emergency service, the team is also committed to developing initiatives and promoting preventative campaigns to raise awareness and educate about the most common causes of fire.

Unfortunately, even with the best preventative measures in place, accidents do still happen and – more often than not – it's the support vehicles that take the front line at the scene of many emergencies.

Business challenge

Dave Bond, Head of Fleet & Engineering, and Geraint Jones, Workshop Manager, currently head up the Fleet Department and understand very well the pressures on the Service to ensure the best use of focus and resources.

One of their corporate objectives for 2015, as set out by the Wales Audit Office, was to use a variety of management solutions to optimise fire and rescue cover in the area, ensuring the best possible level of service despite financial constraints.  

Clear leadership and business focus is essential in managing any fleet operation, but it can mean the difference between life and death when it comes to operating within emergency services.

Solution provided

The Service’s support fleet of 116 vehicles comprises a mix of Astra Hatchbacks, Nissan Navara pick-up trucks and even a motorbike. They have all been equipped with a MiX Telematics solution for over 10 years.

Dave and Geraint facilitate a meticulous operation and are experts in best practice when it comes to using the MiX Fleet Manager solution to its full potential. 
The initial incentives for implementation were largely around vehicle utilisation and visibility, but the Fleet Department has been successful in adding a long list of additional benefits associated with fleet optimisation.

The system has proved tp be extremely helpful over difficult perions when fuel prices were high and we were under financial pressure to manage down fuel costs and eliminate unncessary usage.

- Dave Bond, Head of Fleet & Engineering

MiX Telematics is a global provider of Fleet Management, Driver Safety and Vehicle Tracking services and solutions.

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